FAQS

Need to update your shipping address?
Address changes are only possible before dispatch. Contact us immediately with the correct details — updates cannot be made once your order is packed or dispatched.

Got the wrong or broken item?
Report it by email within 30 days of receiving your order. Your message must include:
• Your order number
• Product name or code
• Clear photos showing the issue
• A brief description of what’s incorrect or defective

Where’s my tracking link?
You’ll receive an email with a carrier tracking link as soon as your order ships. That link directs you straight to the carrier’s website for real-time status updates.

Is my item eligible for return?
Returns are accepted only for items in original condition — tags must still be attached and there should be no visible signs of use. Clearance items are excluded from returns, and direct exchanges are not available.

When will this out-of-stock item be back?
Popular out-of-stock items are typically restocked within a few weeks. Subscribe with your email to get automatic notifications when they’re available again.

Can I change anything after placing my order?
No modifications are possible once orders are placed. Our processing begins immediately, so please double-check all details — including size, color, and quantity — before checkout.

I forgot to use my discount code.
We may apply it post-purchase at our discretion — but only if you email us as soon as possible with your order number and the exact promo code.
Email cs@cresenstore.com with your order number and code.