RETURN POLICY

Before your order ships — here’s what you can do.

If Your Order Hasn’t Shipped Yet

You may ask us to cancel your order at any point before it has been shipped or entered production. If we approve that request, we’ll issue a full refund to your original payment method. Once your order is shipped, cancellation is no longer possible — but you may still be eligible for a return, depending on timing and condition.

If You’d Like to Return an Item

You have 14 days from the date you received your order to request a return. To qualify, the item must be unused, kept in its original condition, and returned with all original packaging intact. You’ll also need to provide proof of purchase — such as your order confirmation email or receipt — when initiating the request.

We don’t accept returns sent directly to the manufacturer. Instead, you must contact our customer service team first to receive verified return instructions and the correct return address. Do not ship anything back until you’ve received those details from us.

We cover the cost of only one shipping fee per return. No restocking fees apply to returns we approve.

If Your Item Arrived Damaged, Incomplete, or Incorrect

These situations fall outside standard return eligibility — and we handle them separately. If your package arrived damaged, missing items, or contains something other than what you ordered, please reach out to us right away at cs@cresenstore.com. We’ll assess the situation and arrange resolution without requiring you to initiate a standard return process.

When and How Your Refund Appears

Once we receive and inspect your returned item, we’ll send you a confirmation email about the status of your request. If approved, your refund will go back to the original method of payment. We aim to complete refund processing within 7 days after approval. The time it takes for those funds to show up in your account depends on your payment provider or financial institution — not on us.

If you’ve received that confirmation email but still don’t see the refund reflected in your account:

  1. Check your bank or card statement for pending or posted transactions.
  2. Contact your credit card issuer to confirm whether the refund has been posted.
  3. If it hasn’t appeared there either, follow up with your bank to verify processing timelines.
  4. If all of the above steps are complete and the refund remains missing, email us at cs@cresenstore.com — we’ll investigate immediately.

What Happens After You Contact Us

Every return begins with a message to cs@cresenstore.com. There’s no portal, no form, and no automated system between you and our team. We reply with clear next steps — including return instructions, the correct address, and any documentation you’ll need to include. From there, we track your return, inspect the item upon arrival, and issue your refund directly to the original payment method — no store credit, no exceptions.

All return coordination starts at cs@cresenstore.com — no forms, no portals, just direct support.